Fulfill orders

Find the right orders

Use the views at the top: To fulfill (paid, not shipped), Awaiting payment (manual payments), Fulfilled and Cancelled. Search by order number, email or name.

Manual payments

1. 1When the money arrives (e.g. an e-Transfer), open the order.
2. 2Under Collect payment, add the reference number and click Mark as paid.

Ship an order

1. 1Open a paid order.
2. 2Under Fulfill, keep or reduce the quantities (for partial shipments).
3. 3Add the carrier, tracking number and tracking link.
4. 4Click Mark as fulfilled — the customer gets an email and sees the tracking on their order page.

Timeline & notes

Every event is recorded on the order timeline. Internal notes are never shown to the customer; events marked “visible to customer” appear on their order status page.