Help center
How can we help?
Practical, step-by-step guides for every part of your store.
15 guides
- 5 min
Getting started
Launch your store in 7 steps
From sign-up to your first order: the launch checklist explained.
Read guide - 6 min
Catalog
Add and manage products
Titles, variants, prices, images, SEO and bulk actions.
Read guide - 2 min
Catalog
Organize with collections
Group products for navigation and merchandising.
Read guide - 4 min
Catalog
Understand inventory
On hand, committed, reserved and available — and how overselling is prevented.
Read guide - 4 min
Selling
Fulfill orders
Payment status, shipping with tracking, partial fulfillment and notes.
Read guide - 3 min
Selling
Refunds and cancellations
Partial and full refunds, restocking and cancelling unpaid orders.
Read guide - 5 min
Payments
Set up payments
Connect Stripe for cards and wallets, or accept manual payments.
Read guide - 3 min
Store settings
Shipping and taxes
Flat rates, free-shipping thresholds and Canadian sales tax.
Read guide - 2 min
Growth
Run discounts
Percentage, fixed and free-shipping codes with limits.
Read guide - 3 min
Store settings
Invite your team
Roles and what each one can do.
Read guide - 3 min
Growth
Use AI Studio
Draft product copy and ask questions about your sales.
Read guide - 3 min
Store settings
Storefront design and SEO
Brand colour, hero, announcement bar and how search engines see your store.
Read guide - 2 min
Growth
Read your analytics
Net sales, average order value, top products and low stock.
Read guide - 2 min
Payments
Plans and billing
Choose a plan, change it, and what happens if a payment fails.
Read guide - 6 min
Platform
Operate the platform
For platform owners: payments configuration, stores, users and sign-up control.
Read guide